Using the RIVAL Support pages

Welcome to our Support pages - offering you videos, FAQ's and resources which you may need to operate your software and rental business effectively - with a little help from RIVAL.

There are many different ways to get help and information on our site, and here are some suggestions on how to find it quickly and easily.

Quick-Links: Across the top of our Support pages, you will find our three 'quick-link' buttons. You can use these to get easy access to the most often viewed items on our site.

Clicking one of these button will give you a list of all the posts we've made under that label - letting you scan for the forms, videos, headings, or information that could help you best.

Keyword Search: At the top of every page on our site you have the facility to search for keywords that relate to your enquiry. This will generate a list of all the pages and posts that contain your keyword, simply choose the one which is most relevant.

Recent Posts: We have chosen to create our support pages in a 'blog' format, so each subject or resource appears as a titled and dated post. A lot of the support questions we have tend to be similar or related to a specific cause, so by looking through the 'recent posts' could lead you quickly to the information you need.

Labels: At the end of every post in the Support and Interactive pages are 'labels'. These are used to link subjects and resources that we think are similar. By clicking on any one of these 'labels' a list of all the posts we have logged in that category.

RIVAL Toolbar: To get quick and direct access to both the Interactive and the Support pages of our site, which include our most recent FAQ's, tutorials, blog posts and Tweets, why not download our free RIVAL community toolbar?

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It simply sits at the top of your Internet Explorer, Safari or Firefox web browser and gives you instant access to the online resources RIVAL offers - you can even use it to see the latest BBC News and Highways Agency Traffic feeds - all direct to your browser and at the click of a button.

>>You can click here for the link...

What Next?: If you cannot find the answer or information you were looking for, you can use the 'Get in Touch' pages to log a request for further IT support or training, get a quote or general information from RIVAL and to get contact details for our business and employees.

RIVAL Insurance Services Ltd - the self drive hire insurance specialists

Vehicle On Hire Certificates: No Car Pool Exemption

The BVRLA has received a number of enquiries regarding the driver information required on Vehicle on Hire certificates, especially as it affects drivers of 'pooled' cars.

The Vehicle on Hire certificate (VE103) is the only document to provide legal proof that the driver of a vehicle they do not own has the owner's permission to take it out of the UK. Like the Driver and Vehicle Licensing Agency (DVLA), the BVRLA strongly advises that the driver's name be included on the certificate. It is a risk to omit the driver's name or to replace it with the name of the fleet manager overseeing the car pool as if stopped the car is likely to be impounded.

The BVRLA is authorised to supply Vehicle on Hire certificates to members (known as the VE103B). For further information contact BVRLA Member Services.

To visit the BVRLA website click here...

source: BVRLA

Get the latest updates to REVOLUTION

To update your REVOLUTION rental software to the latest version, click on the link below and follow the on-screen instructions.

Download the latest version of REVOLUTION 1.09.93 here...

To view our FAQ sheet on updating your software, click here...

For REVOLUTION Support call 0800 328 8833.

Need help over Easter?

Our offices in Birmingham will be closed over the Easter period, but if you need authorisation codes or a software support callback then click on one of these links to find out how to contact us:

To log an IT Support request click here...

To find out how to contact a Regional Sales Manager click here...

Happy Easter from all at RIVAL Insurance

BVRLA Vehicle Recall Guidance

The BVRLA has developed a guidance paper for members and their customers on vehicle recalls.

If you have any questions on this paper please contact a member of the legal services team on 01494 434747.

Rental companies wishing to become a member of the BVRLA click here...

To view the BVRLA Vehicle Recall Guidance.pdf click here...

source: BVRLA

Driving in GB on a foreign licence

For advice on driving in Great Britain on a licence issued in another country, why not use the interactive tool provided on the Directgov website?

Remember, RIVAL Insurance has additional rules in place for its scheme, including age and endorsement requirements, and these can be found on our standard Qualification Rules (UK), Qualification Rules (Eire) and Minibus & Large MPV Additional Rules sheets.

Use the DVLA 'Driving in GB' interactive tool by clicking here...

To get general advice from the DVLA on Driver Licensing click here...

See also our 'International Driving Permit (IDP)' post...

Standard Qualification Rules

For our standard Qualification Rules simply view, download or print them here...

Remember, for drivers outside the above requirements you can request the appropriate authorisation code by calling our Insurance department on 0800 328 8833, or your Regional Sales Manager.

If you are having trouble viewing the Standard Qualification Rules in the above portal, you can also click on the one you need here...

Insurance Qualification Rules UK pdf

Insurance Qualification Rules Eire pdf

Minibus & Large MPV Additional Rules pdf