Using the RIVAL Support pages

Welcome to our Support pages - offering you videos, FAQ's and resources which you may need to operate your software and rental business effectively - with a little help from RIVAL.

There are many different ways to get help and information on our site, and here are some suggestions on how to find it quickly and easily.

Quick-Links: Across the top of our Support pages, you will find our three 'quick-link' buttons. You can use these to get easy access to the most often viewed items on our site.

Clicking one of these button will give you a list of all the posts we've made under that label - letting you scan for the forms, videos, headings, or information that could help you best.

Keyword Search: At the top of every page on our site you have the facility to search for keywords that relate to your enquiry. This will generate a list of all the pages and posts that contain your keyword, simply choose the one which is most relevant.

Recent Posts: We have chosen to create our support pages in a 'blog' format, so each subject or resource appears as a titled and dated post. A lot of the support questions we have tend to be similar or related to a specific cause, so by looking through the 'recent posts' could lead you quickly to the information you need.

Labels: At the end of every post in the Support and Interactive pages are 'labels'. These are used to link subjects and resources that we think are similar. By clicking on any one of these 'labels' a list of all the posts we have logged in that category.

RIVAL Toolbar: To get quick and direct access to both the Interactive and the Support pages of our site, which include our most recent FAQ's, tutorials, blog posts and Tweets, why not download our free RIVAL community toolbar?

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It simply sits at the top of your Internet Explorer, Safari or Firefox web browser and gives you instant access to the online resources RIVAL offers - you can even use it to see the latest BBC News and Highways Agency Traffic feeds - all direct to your browser and at the click of a button.

>>You can click here for the link...

What Next?: If you cannot find the answer or information you were looking for, you can use the 'Get in Touch' pages to log a request for further IT support or training, get a quote or general information from RIVAL and to get contact details for our business and employees.

RIVAL Insurance Services Ltd - the self drive hire insurance specialists

Get the latest updates to REVOLUTION

To update your REVOLUTION rental software to the latest version, click on the link below and follow the on-screen instructions.

Download the latest version of REVOLUTION 1.09.93 here...

To view our FAQ sheet on updating your software, click here...

For REVOLUTION Support call 0800 328 8833.

Standard Agreement T&C's

If you need further copies of our standard Terms & Conditions for your rental agreements you can view, print or download the appropriate one's here...

If you are having trouble viewing the T&C's in the above portal, you can also click on the one you need here...

Rival T&C's pdf

Prohire T&C's pdf

Eire T&C's pdf

VAT changes effective 1st January 2010

Since December 2008 and up to the 31st December 2009 the standard VAT rate has been 15.0% in the UK, and 20.5% in Eire. From 1st Jan 2010 this will change to 17.5% in the UK and 20.0% in Eire.

The seller of VAT rated goods must ensure the VAT rate they charge is correct and in accordance with the current rules. You will need to amend your Revolution software to the new charging rate effective from 1st January 2010.

If the renter paid an upfront deposit or payment before the end of 2009, they are entitled to pay the VAT rate applicable up to 31st December 2009 and beyond - if it was stated as such at the time of supply. If the renter did not pay an upfront deposit, or there is no written confirmation of the VAT rate, he or she will be charged the VAT rate prevailing at the tax point (i.e. the invoice date).

Follow these steps to change the VAT rates on your system:

1. Invoice all Rental agreements on or just before before 31st December 2009
2. Run the December month end
3. Change VAT rate on Revolution (via General Maintenance, then Set Up and General Information, and then VAT/Nominal tabs). For UK sites, change VAT code 1 to 17.5% and leave the remaining 2, 3, 4 and 5 at 0. If you are not VAT registered you should leave them all at 0. For Eire sites, please use the set up you have already and simply alter the 20.5% rate to 20%.
4. Exit Revolution (otherwise the new VAT rate will not be saved) then reopen Revolution.
5. Reopen all rental agreements where applicable.

NB. If you need to reprint an old agreement or invoice, it will show the VAT amount calculated at the VAT rate which was in force at the time the invoice was raised.

Still using W98 and Adobe 6?

Following our latest version update, a small number of sites are getting the following error message when running their month-end.

"Font widths for "Arial" not obtainable (This function is only valid in Win32 mode.)"

This is happening where the program is installed on a PC still using Windows 98, and where the latest Adobe Acrobat version that can be installed on that operating system is v6.

We have released an updated Revolution software version (1.09.90) to fix this error and allow our software to print using the older versions of Adobe.

To download the fix and the latest version click here...

Contact your Regional Sales Manager if you need help downloading the update.

FAQ: Additional Driver

For our FAQ information sheet on how to add an additional driver to an open rental agreement simply view, download or print it here....

FAQ: Additional Driver

You can also watch our tutorial video about adding an additional driver by clicking here...

FAQ: Amending and Extending

For our FAQ information sheet on how to amend or extend an open rental agreement simply view, download or print it here...

FAQ: Amending and Extending

FAQ: Interim Invoicing

For our FAQ information sheet on how to create Interim Invoices simply view, download or print it here...

FAQ: Interim Invoicing

FAQ: Breakdown Cover

For our FAQ information sheet on how to setup or amend the breakdown cover details printed on your Revolution rental agreements simply view, download or print it here...

FAQ: Breakdown cover

FAQ: Linking to Sage

For our FAQ information sheet on Linking with Sage simply view, download or print it here...

FAQ: Linking to Sage

Tutorial #1: How to Put a Vehicle on Fleet

In our first online tutorial you'll see how to add a vehicle to fleet, simply click on the video play button below to watch.

Why not check out our full YouTube channel here... www.youtube.com/rivalinsurance

Tutorial #2: Adding an Additional Driver

In the second of our online tutorials, you'll see how to add an additional driver to a new rental agreement, simply click on the video play button below to watch.

Why not check out our full YouTube channel here... www.youtube.com/rivalinsurance

Tutorial #3: Raising a Credit Note

In the third of our online tutorials, you'll see how to create a credit note on an invoice which has been paid, simply click on the video play button below to watch.

Why not check out our full YouTube channel here... www.youtube.com/rivalinsurance

Tutorial #4: Raising a Credit Note

In the fourth of our online tutorials, you'll see how to create a credit note on an invoice which has not yet been paid, simply click on the video play button below to watch.

Why not check out our full YouTube chanel here... www.youtube.com/rivalinsurance

Tutorial #5: Running your Month End

In the fifth of our online tutorials, you'll see how to run your month end, simply click on the video play button below to watch.

Why not check out our full YouTube chanel here...

www.youtube.com/rivalinsurance