Using the RIVAL Support pages

Welcome to our Support pages - offering you videos, FAQ's and resources which you may need to operate your software and rental business effectively - with a little help from RIVAL.

There are many different ways to get help and information on our site, and here are some suggestions on how to find it quickly and easily.

Quick-Links: Across the top of our Support pages, you will find our three 'quick-link' buttons. You can use these to get easy access to the most often viewed items on our site.

Clicking one of these button will give you a list of all the posts we've made under that label - letting you scan for the forms, videos, headings, or information that could help you best.

Keyword Search: At the top of every page on our site you have the facility to search for keywords that relate to your enquiry. This will generate a list of all the pages and posts that contain your keyword, simply choose the one which is most relevant.

Recent Posts: We have chosen to create our support pages in a 'blog' format, so each subject or resource appears as a titled and dated post. A lot of the support questions we have tend to be similar or related to a specific cause, so by looking through the 'recent posts' could lead you quickly to the information you need.

Labels: At the end of every post in the Support and Interactive pages are 'labels'. These are used to link subjects and resources that we think are similar. By clicking on any one of these 'labels' a list of all the posts we have logged in that category.

RIVAL Toolbar: To get quick and direct access to both the Interactive and the Support pages of our site, which include our most recent FAQ's, tutorials, blog posts and Tweets, why not download our free RIVAL community toolbar?

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It simply sits at the top of your Internet Explorer, Safari or Firefox web browser and gives you instant access to the online resources RIVAL offers - you can even use it to see the latest BBC News and Highways Agency Traffic feeds - all direct to your browser and at the click of a button.

>>You can click here for the link...

What Next?: If you cannot find the answer or information you were looking for, you can use the 'Get in Touch' pages to log a request for further IT support or training, get a quote or general information from RIVAL and to get contact details for our business and employees.

RIVAL Insurance Services Ltd - the self drive hire insurance specialists

Driving in GB on a foreign licence

For advice on driving in Great Britain on a licence issued in another country, why not use the interactive tool provided on the Directgov website?

Remember, RIVAL Insurance has additional rules in place for its scheme, including age and endorsement requirements, and these can be found on our standard Qualification Rules (UK), Qualification Rules (Eire) and Minibus & Large MPV Additional Rules sheets.

Use the DVLA 'Driving in GB' interactive tool by clicking here...

To get general advice from the DVLA on Driver Licensing click here...

See also our 'International Driving Permit (IDP)' post...

Driver Licensing Guidance

For guidance and advice on driver licensing - including entitlements, medical rules, obligations and endorsements - we suggest you visit the Directgov website.

Remember, RIVAL Insurance has additional rules in place for its scheme, including age and endorsement requirements, and these can be found on our standard Qualification Rules (UK), Qualification Rules (Eire) and Minibus & Large MPV Additional Rules sheets.

To visit the DVLA website click here...

Marketing data in Revolution

While Revolution is primarily a Rental software product, it does have some very useful marketing functions too. The following reports will give you access to some of the key marketing data held on the software.

Agreement Analysis: (Reports, Agreement reports number 6.) Here you are able to use a date range of who has rented in the last 6 months and access their spending details . You can print or export the list to Excel or Acrobat and to use how you wish.

Mailshot Labels Print Tool: (General reports number 8.) Here you can choose all renters (or Companies) or pick off a list one by one before exporting to an Excel document. If you recorded any customer’s email addresses, this is exported too.

Customer Source Analysis: (Management Reports D.) Here all agreements are listed monthly by source code (this is how they heard about you, as entered when you raise their first rental agreement) and converted to a percentage. This can be used to help marketing strategies ongoing.

Remember: All the reports found in Revolution can be exported to Excel.

Get the FREE RIVAL Toolbar

To help you get quick access to the RIVAL Interactive and the RIVAL Support pages, aswell as access to our most recent tips, tutorials and tweets, why not download our RIVAL community toolbar?

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It will simply sit at the top of your Internet Explorer, Safari or Firefox browser and give you instant access to just some of the resources RIVAL offer - you can even use it to see the latest BBC News and Highways Agency Traffic feeds - all direct to your browser and at the click of a button.

Download the free RIVAL toolbar by clicking here... and let us know what you think of it.