Rival Support Blog: Revolution Software help & FAQs

Using the RIVAL Support pages

noreply@blogger.com (Rival Insurance) — Fri, 23 Apr 2010 08:03:00 +0000

Welcome to our Support pages - offering you videos, FAQ's and resources which you may need to operate your software and rental business effectively - with a little help from RIVAL.

There are many different ways to get help and information on our site, and here are some suggestions on how to find it quickly and easily.

Quick-Links: Across the top of our Support pages, you will find our three 'quick-link' buttons. You can use these to get easy access to the most often viewed items on our site.

Clicking one of these button will give you a list of all the posts we've made under that label - letting you scan for the forms, videos, headings, or information that could help you best.

Keyword Search: At the top of every page on our site you have the facility to search for keywords that relate to your enquiry. This will generate a list of all the pages and posts that contain your keyword, simply choose the one which is most relevant.

Recent Posts: We have chosen to create our support pages in a 'blog' format, so each subject or resource appears as a titled and dated post. A lot of the support questions we have tend to be similar or related to a specific cause, so by looking through the 'recent posts' could lead you quickly to the information you need.

Labels: At the end of every post in the Support and Interactive pages are 'labels'. These are used to link subjects and resources that we think are similar. By clicking on any one of these 'labels' a list of all the posts we have logged in that category.

RIVAL Toolbar: To get quick and direct access to both the Interactive and the Support pages of our site, which include our most recent FAQ's, tutorials, blog posts and Tweets, why not download our free RIVAL community toolbar?

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It simply sits at the top of your Internet Explorer, Safari or Firefox web browser and gives you instant access to the online resources RIVAL offers - you can even use it to see the latest BBC News and Highways Agency Traffic feeds - all direct to your browser and at the click of a button.

>>You can click here for the link...

What Next?: If you cannot find the answer or information you were looking for, you can use the 'Get in Touch' pages to log a request for further IT support or training, get a quote or general information from RIVAL and to get contact details for our business and employees.

RIVAL Insurance Services Ltd - the self drive hire insurance specialists

Vehicle On Hire Certificates: No Car Pool Exemption

noreply@blogger.com (Rival Insurance) — Mon, 12 Apr 2010 08:01:00 +0000

The BVRLA has received a number of enquiries regarding the driver information required on Vehicle on Hire certificates, especially as it affects drivers of 'pooled' cars.

The Vehicle on Hire certificate (VE103) is the only document to provide legal proof that the driver of a vehicle they do not own has the owner's permission to take it out of the UK. Like the Driver and Vehicle Licensing Agency (DVLA), the BVRLA strongly advises that the driver's name be included on the certificate. It is a risk to omit the driver's name or to replace it with the name of the fleet manager overseeing the car pool as if stopped the car is likely to be impounded.

The BVRLA is authorised to supply Vehicle on Hire certificates to members (known as the VE103B). For further information contact BVRLA Member Services.

To visit the BVRLA website click here...

source: BVRLA

Get the latest updates to REVOLUTION

noreply@blogger.com (Rival Insurance) — Thu, 01 Apr 2010 19:51:00 +0000

To update your REVOLUTION rental software to the latest version, click on the link below and follow the on-screen instructions.

Download the latest version of REVOLUTION 1.09.93 here...

To view our FAQ sheet on updating your software, click here...

For REVOLUTION Support call 0800 328 8833.

Need help over Easter?

noreply@blogger.com (Rival Insurance) — Thu, 01 Apr 2010 16:23:00 +0000

Our offices in Birmingham will be closed over the Easter period, but if you need authorisation codes or a software support callback then click on one of these links to find out how to contact us:

To log an IT Support request click here...

To find out how to contact a Regional Sales Manager click here...

Happy Easter from all at RIVAL Insurance

BVRLA Vehicle Recall Guidance

noreply@blogger.com (Rival Insurance) — Mon, 15 Feb 2010 12:27:00 +0000

The BVRLA has developed a guidance paper for members and their customers on vehicle recalls.

If you have any questions on this paper please contact a member of the legal services team on 01494 434747.

Rental companies wishing to become a member of the BVRLA click here...

To view the BVRLA Vehicle Recall Guidance.pdf click here...

source: BVRLA

Driving in GB on a foreign licence

noreply@blogger.com (Rival Insurance) — Fri, 01 Jan 2010 13:30:00 +0000

For advice on driving in Great Britain on a licence issued in another country, why not use the interactive tool provided on the Directgov website?

Remember, RIVAL Insurance has additional rules in place for its scheme, including age and endorsement requirements, and these can be found on our standard Qualification Rules (UK), Qualification Rules (Eire) and Minibus & Large MPV Additional Rules sheets.

Use the DVLA 'Driving in GB' interactive tool by clicking here...

To get general advice from the DVLA on Driver Licensing click here...

Standard Qualification Rules

noreply@blogger.com (Rival Insurance) — Fri, 01 Jan 2010 08:40:00 +0000

For our standard Qualification Rules simply view, download or print them here...

Remember, for drivers outside the above requirements you can request the appropriate authorisation code by calling our Insurance department on 0800 328 8833, or your Regional Sales Manager.

If you are having trouble viewing the Standard Qualification Rules in the above portal, you can also click on the one you need here...

Insurance Qualification Rules UK pdf

Insurance Qualification Rules Eire pdf

Minibus & Large MPV Additional Rules pdf

Standard Agreement T&C's

noreply@blogger.com (Rival Insurance) — Fri, 01 Jan 2010 08:24:00 +0000

If you need further copies of our standard Terms & Conditions for your rental agreements you can view, print or download the appropriate one's here...

If you are having trouble viewing the T&C's in the above portal, you can also click on the one you need here...

Rival T&C's pdf

Prohire T&C's pdf

Eire T&C's pdf

Minibus & Large MPV Rules

noreply@blogger.com (Rival Insurance) — Fri, 01 Jan 2010 08:00:00 +0000

For the updated additional qualification rules for minibuses and large MPV's please click on the link below.

For vehicles over 9 seats and up to 17 seats (including the driver) we require the D1 licence category or better (UK and EEC). We are aware of the one exemption to this rule as advised by the DVLA, but in accordance with the expectations of our third-party underwriter we do not insure hirers to drive vehicles over 9 seats (including the driver) that do not have the D1 licence category or better. Foreign (other than EEC) licence holders are not insured to drive vehicles over 9 seats (including the driver).

Licensees are able to request authorisation codes where the renter does not meet all of the requirements of our cover, and these can be obtained by calling either your Regional Sales Manager or the Insurance Department on 0800 328 8833.

Minibus & Large MPV Additional Rules pdf

To visit the DVLA 'Driving a Minibus' pages click here...

Need a Claim Form?

noreply@blogger.com (Rival Insurance) — Fri, 01 Jan 2010 06:20:00 +0000

If you need a claim form you can view, print or download the appropriate one here...

Remember, you can get information or advice when making a claim by calling our Insurance department on 0800 328 8833, or your Regional Sales Manager.

If you are having trouble viewing the Claim Forms in the above portal, you can also click on the one you need here...

Accident Claim Form pdf

Theft Claim Form pdf

VAT changes effective 1st January 2010

noreply@blogger.com (Rival Insurance) — Tue, 15 Dec 2009 20:51:00 +0000

Since December 2008 and up to the 31st December 2009 the standard VAT rate has been 15.0% in the UK, and 20.5% in Eire. From 1st Jan 2010 this will change to 17.5% in the UK and 20.0% in Eire.

The seller of VAT rated goods must ensure the VAT rate they charge is correct and in accordance with the current rules. You will need to amend your Revolution software to the new charging rate effective from 1st January 2010.

If the renter paid an upfront deposit or payment before the end of 2009, they are entitled to pay the VAT rate applicable up to 31st December 2009 and beyond - if it was stated as such at the time of supply. If the renter did not pay an upfront deposit, or there is no written confirmation of the VAT rate, he or she will be charged the VAT rate prevailing at the tax point (i.e. the invoice date).

Follow these steps to change the VAT rates on your system:

Invoice all Rental agreements on or just before before 31st December 2009
Run the December month end
Change VAT rate on Revolution (via General Maintenance, then Set Up and General Information, and then VAT/Nominal tabs). For UK sites, change VAT code 1 to 17.5% and leave the remaining 2, 3, 4 and 5 at 0. If you are not VAT registered you should leave them all at 0. For Eire sites, please use the set up you have already and simply alter the 20.5% rate to 20%.
Exit Revolution (otherwise the new VAT rate will not be saved) then reopen Revolution.
Reopen all rental agreements where applicable.

NB. If you need to reprint an old agreement or invoice, it will show the VAT amount calculated at the VAT rate which was in force at the time the invoice was raised.

Still using W98 and Adobe 6?

noreply@blogger.com (Rival Insurance) — Tue, 03 Nov 2009 09:34:00 +0000

Following our latest version update, a small number of sites are getting the following error message when running their month-end.

"Font widths for "Arial" not obtainable (This function is only valid in Win32 mode.)"

This is happening where the program is installed on a PC still using Windows 98, and where the latest Adobe Acrobat version that can be installed on that operating system is v6.

We have released an updated Revolution software version (1.09.90) to fix this error and allow our software to print using the older versions of Adobe.

To download the fix and the latest version click here...

Contact your Regional Sales Manager if you need help downloading the update.

International Driving Permit (IDP)

noreply@blogger.com (Rival Insurance) — Tue, 01 Sep 2009 12:15:00 +0000

An International Driving Permit (IDP) is honoured in over 150 countries outside of the United States, and it is issued in a folder that explains the data entries and vehicle permissions granted.

IDPs are valid for 12 months from the date of issue. Their purpose is to allow persons travelling abroad to avoid potential problems arising from language barriers. An IDP is proof that you hold a valid driving licence in your own country, they are only a supplement to a valid licence, not a replacement, and are not valid in an individual’s country of residence. It is not always necessary to have one, since many countries recognise each other's licenses. It is intended to overcome the difficulties drivers may have while travelling in other countries that may have widely varying license requirements.

It is printed in 10 languages - the five United Nations official languages (English, French, Spanish, Russian and Chinese) plus German Arabic, Italian, the Scandinavian languages and Portuguese.

BVRLA members can get further information on foreign driving licences by requesting the ‘ID Checking Guide’ by emailing: info@bvrla.co.uk

To become a member of the BVRLA click here...

source: BVRLA

National Speed Limits for Vans

noreply@blogger.com (Rival Insurance) — Tue, 01 Sep 2009 12:00:00 +0000

When driving a van, be aware that the national speed limits are different from those for cars, depending on the road you are on. Lower speed limits will apply in built up areas and on many local roads. These lower limits are the same for both cars and vans.

Cars may be driven at up to 60 miles per hour (mph) on single carriageways and up to 70 mph on dual carriageways. Vans may be driven at up to 50 mph on single carriageways and up to 60 mph on dual carriageways. A dual carriageway is a road that has a central reservation separating the carriageways.

If you are driving a van on a motorway the speed limit is 70 mph, like cars, unless you are towing a trailer. If you are towing a trailer the motorway speed limit is 60 mph.

Any vehicle towing a trailer is not allowed to use the outside lane where there are three or more lanes in use in the same direction.

These long-standing national speed limits for vans are the same for all goods vehicles that have a maximum authorised mass (MAM) of no more than 7,500 kilograms (kg).

Remember, RIVAL Insurance has additional rules in place for its scheme, including age and endorsement requirements. We also exclude the use of vehicles for towing.

For the full details on the Directgov website click here...

source: Directgov website

The Highway Code

noreply@blogger.com (Rival Insurance) — Tue, 01 Sep 2009 11:56:00 +0000

New online version - the code applies to all road users.

This version has been adapted for online use from the Department for Transport's current printed version of the Highway Code. In any proceedings, whether civil or criminal, only the Department for Transport's current printed version of the Code should be relied upon.

For their full online guide to the Highway Code click here...

source: Directgov website

Driver Licensing Guidance

noreply@blogger.com (Rival Insurance) — Tue, 01 Sep 2009 08:00:00 +0000

For guidance and advice on driver licensing - including entitlements, medical rules, obligations and endorsements - we suggest you visit the Directgov website.

To visit the DVLA website click here...

Marketing data in Revolution

noreply@blogger.com (Rival Insurance) — Tue, 01 Sep 2009 07:41:00 +0000

While Revolution is primarily a Rental software product, it does have some very useful marketing functions too. The following reports will give you access to some of the key marketing data held on the software.

Agreement Analysis: (Reports, Agreement reports number 6.) Here you are able to use a date range of who has rented in the last 6 months and access their spending details . You can print or export the list to Excel or Acrobat and to use how you wish.

Mailshot Labels Print Tool: (General reports number 8.) Here you can choose all renters (or Companies) or pick off a list one by one before exporting to an Excel document. If you recorded any customer’s email addresses, this is exported too.

Customer Source Analysis: (Management Reports D.) Here all agreements are listed monthly by source code (this is how they heard about you, as entered when you raise their first rental agreement) and converted to a percentage. This can be used to help marketing strategies ongoing.

Remember: All the reports found in Revolution can be exported to Excel.

Prohire Software Support

noreply@blogger.com (Rival Insurance) — Tue, 01 Sep 2009 07:00:00 +0000

If you are using the Prohire Software system and need IT support or training, please contact Prohire in the first instance.

Support: 01795 434010

Additional information and advice may be available by contacting your Regional Sales Manager.

To view the Prohire online tutorials click here...

To visit the Prohire online support site click here...

FAQ: Additional Driver

noreply@blogger.com (Rival Insurance) — Mon, 31 Aug 2009 08:00:00 +0000

For our FAQ information sheet on how to add an additional driver to an open rental agreement simply view, download or print it here....

FAQ: Additional Driver

You can also watch our tutorial video about adding an additional driver by clicking here...

FAQ: Amending and Extending

noreply@blogger.com (Rival Insurance) — Mon, 31 Aug 2009 08:00:00 +0000

For our FAQ information sheet on how to amend or extend an open rental agreement simply view, download or print it here...

FAQ: Amending and Extending

FAQ: Interim Invoicing

noreply@blogger.com (Rival Insurance) — Mon, 31 Aug 2009 08:00:00 +0000

For our FAQ information sheet on how to create Interim Invoices simply view, download or print it here...

FAQ: Interim Invoicing

FAQ: Breakdown Cover

noreply@blogger.com (Rival Insurance) — Mon, 31 Aug 2009 07:01:00 +0000

For our FAQ information sheet on how to setup or amend the breakdown cover details printed on your Revolution rental agreements simply view, download or print it here...

FAQ: Breakdown cover

FAQ: Linking to Sage

noreply@blogger.com (Rival Insurance) — Mon, 31 Aug 2009 06:01:00 +0000

For our FAQ information sheet on Linking with Sage simply view, download or print it here...

FAQ: Linking to Sage

Get the FREE RIVAL Toolbar

noreply@blogger.com (Rival Insurance) — Fri, 14 Aug 2009 08:00:00 +0000

To help you get quick access to the RIVAL Interactive and the RIVAL Support pages, aswell as access to our most recent tips, tutorials and tweets, why not download our RIVAL community toolbar?

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It will simply sit at the top of your Internet Explorer, Safari or Firefox browser and give you instant access to just some of the resources RIVAL offer - you can even use it to see the latest BBC News and Highways Agency Traffic feeds - all direct to your browser and at the click of a button.

Download the free RIVAL toolbar by clicking here... and let us know what you think of it.

Tutorial #1: How to Put a Vehicle on Fleet

noreply@blogger.com (Rival Insurance) — Sat, 01 Aug 2009 09:30:00 +0000

In our first online tutorial you'll see how to add a vehicle to fleet, simply click on the video play button below to watch.

Why not check out our full YouTube channel here... www.youtube.com/rivalinsurance