Terms

The information contained in this website is for general information purposes only. The information is provided by RIVAL Insurance and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of RIVAL Insurance. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, RIVAL Insurance takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

If you require any further information about our website please contact us

Reviewing the Law

Small Print

Privacy, terms of use, Cookie Policy and GDPR

Privacy Policy

Context

We are committed to protecting your privacy and complying with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), as amended from time to time. This Customer Privacy notice describes how we collect and use personal information relating to our customers and information about a data subject received from our customers. It informs you about the personal information that is collected, why it is needed, how it is used and what protections are in place to keep it secure.

What personal information is collected about you?

We may collect different types of personal information about you, depending upon your specific circumstances, which include (without limitation):

  • Identifier information (e.g. name, date of birth)

  • Contact information (e.g. telephone number, home address, email address)

  • Driver eligibility information (e.g. drivers licence details, driving history, endorsements, occupation and details of any additional drivers)

  • Requirements with respect to hiring/loaning specific vehicles (e.g. health and disability information)

 

How do we collect your personal data?

We collect your personal data in a number of ways, for example:

  • directly from yourself, when you speak to us in person or via email or contact form

  • when we receive your personal data from third parties, for example a rental company or as part of an insurance claim, a new policy application, a policy renewal or a premium credit application.

 

 

Why do we need to collect and use personal information?

We collect your personal information to administer and arrange insurance policies and other broker services for our customers, which include (without limitation):

  • Establishing your identity

  • Suitability to apply for an insurance policy (e.g. A Self Drive Hire Fleet Policy)

  • Arrange funding for a motor policy (e.g. Finance House application to fund a policy)

  • Validating your eligibility to drive (e.g. drivers licence details, driving history, endorsements, occupation details of any additional drivers

  • Arranging vehicle insurance

  • Arranging the capture of a motor claim on behalf of our insurers

In order to fulfil our service obligations, we may share your personal data with:

  • our employees

  • the DVLA

  • our service provision agents, including, Allianz Insurance Plc Liverpool Victoria, ERS and Octane London Markets. We will not pass your information to any organisation outside this company other than to our insurers, their co-insurers, re-insurers, advisors, loss adjusters, uninsured loss recovery agents, any governmental or regulatory body, agency or authority and other third parties as required for the proper maintenance and administration of our Terms of Business Agreement and any policies issued hereunder. Subject at all times to the Data Protection Legislation. The insurers may transfer your Personal Data outside the EEA.

  • other authorities, where we are under a legal obligation to do so, for example where we are required to share information under statute, to prevent fraud and other criminal offences or because of a Court Order

 

 

How is your personal information protected?

We take the protection of personal data very seriously.  There are systems in place to guard against unauthorised access, improper use, destruction or accidental loss of personal data.  We take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data. In addition, we have rules and procedures in place to ensure that any personal information which we hold on computer systems cannot be accessed by persons who do not have the permissions to do so. Any authorised third-party service providers with whom your data is shared are requested to sign a formal Data Processing Agreement which ensures that your personal data is treated with the same rigour and respect as directly applied by our controls  and in accordance with current Data Protection Act and General Data Protection Regulation laws. Different categories of data are retained for various periods of time in line with our legal obligations and in accordance with our Data Retention Policy.

How can you request access to the personal information that is held about you?

Under Data Protection law, you have the right to request a copy of the personal information that is held about you.  The method of requesting this information is called a “subject access request”. You may make a subject access request at any time by emailing us directly at datasubjectrequest@rivalinsurance.co.uk  and a response will be provided within 30 days. If you are not satisfied with the response, in the first instance you should contact us via telephone or email.  If this still does not bring a satisfactory outcome, you have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is via the Information Commissioner’s Office (www.ico.org.uk/concerns)

 
 

Contact

Rival Insurance Services Ltd

Denbigh House

Denbigh Road

Bletchley

Milton Keynes

MK1 1DF

Rival-insurance-logo.png

0344 8000 688

RIVAL Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 601032.
If you are unhappy with our service we have a complaints procedure, details of which are available on request by writing, telephoning or emailing us.
You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. Their website is financial-ombudsman.org.uk

© 2020 Rival Insurance Limited